TERMS & CONDITIONS

TERMS & CONDITIONS

By purchasing from Zavendar, you are accepting and agreeing to the following terms and conditions:

EXCHANGE AND RETURN POLICY:

  • All items sold are non-refundable.
  • All discounted and sale items are non-returnable and non-exchangeable.
  • Exchanges are strictly not allowed for products purchased from third parties.
  • Credit refund is only allowed in the event whereby the originally purchased item is out of stock in all colours and sizes.

Requests for exchanges for regular priced items exchange are allowed only when you have received (i) an *incorrect item or (ii) a **defective item. In this very rare event, we will exchange the item upon verification. Please take a snapshot of the incorrect/defective item in its ***original condition and email support@zavendar.com within 7 days of receiving the item. Zavendar will send out a confirmation email upon receiving your email.  

Purchases made in Singapore:
Upon receiving the confirmation email from Zavendar, you have 7 days to return the incorrect/defective item/faulty product.

Purchases made in Overseas:
Upon receiving the confirmation email from Zavendar, you have 14 days to return the incorrect/defective item/faulty product.

Zavendar strongly recommends you to opt for a postage service that allows tracking of parcel. We will not accept responsibility for item(s) lost in the mail. 

If you ordered the wrong size or colour and would like to exchange it for the same product in a different size or colour, you will have to bear the all shipping costs involved. Depending on where you live, the time it may take for your exchanged products to reach you may vary. We only accept one exchange per customer per order. All exchanges are assessed on a case-by-case basis and we reserve the right to exercise discretion in permitting or rejecting all requests for exchanges.

*Incorrect item: Incorrect item refers to wrong item or wrong item size shipped. In the event a wrong judgement call is made by the customer, a size exchange will not be entertained. We try to best represent the actual colour of our products. However, there might also be slight discrepancies in the colours of the items arising from the difference in computer screen resolutions. This is not considered as an incorrect item.

**Defective Merchandises Received: Defective item is defined as an item that has manufacture defects at the point of receipt such as holes, pills, missing buttons, or spoilt zippers. Due to the nature of mass manufactured products, there might be discrepancies of 0.5”-0.8” (measured when apparel is laid flat and untouched) between our items and the measurements we have provided on our Website. As such, these discrepancies are not regarded as a defect. 

***Original condition: Tags intact, unworn, unwashed and unaltered.

PRODUCT CARE:
1.   Hand wash all apparel separately.
2.   Do not soak for the first few washes as colour transfer may occur.
3.   Do not bleach
4.   Cold wash separately
5.   Please iron on reverse side of the apparel. Ironing on Low to Medium heat or using a press cloth between iron and apparel.

Zavendar reserves the right to make amendments to any of the above Terms & Conditions without prior notice. By purchasing from our website, you are deemed to have agreed to the above terms and conditions listed.